Questions? Please email:
calistatools@comcast.net

Return Policy

Calista Tools will accept returned orders on calistatools.com within 30 days of purchase.
Securely wrap the package and send your return to the address below via Fed Ex, UPS or insured Parcel Post from the US Postal Services for your protection and to ensure prompt credit. Calista Tools is not responsible for returned articles lost during transit.

Be sure to include your complete contact info with your return including your name, address, phone number, email address, and your order number from www.calistatools.com.

We only accept item returns purchased through www.calistatools.com. We cannot accept returns from other retail partners, such as QVC, Nordstrom’s, Ulta, or Sephora. Nor can we accept the product return past 30 days from purchase.

Your return will be processed promptly upon its arrival. Processing time for returns is usually within 20 business days from the time the return is received. Business days are Monday-Friday, excluding major holidays. Once a refund has been made to your account, you will receive an email notification. Sorry, shipping and handling fees are nonrefundable.

All returns should be addressed to:

Calista Tools
Attn: Returns
1211 Wilmington Pike
Suite 305
West Chester, PA 19383

If you are returning a damaged item, please contact us at calistatools@comcast.net

Exchange Policy
Product may be exchanged if returned in original form, unopened and unused within 30 days. Credit will be given for product only (less shipping and handling charges) on the credit card used in original sale within 5 business days of receipt order.

Shipping Policy
All orders are shipped USPS with delivery confirmation. Allow 7 to 10 business days for delivery.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.